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    SiteKiln - Your rights on site. In plain English.

    Accessibility

    Our commitment

    SiteKiln is built to be usable by everyone, including people with disabilities. We want every tradesperson and small business to be able to read our guides, use our tools and download our templates, whatever device or assistive technology they use.

    This accessibility statement applies to SiteKiln. The site is operated by Kiln Network Ltd (company no. 17324534), registered office East Lodge, Kartway House, Lugwardine, Hereford, HR1 4AE.

    Our standard

    We are working towards conformance with the Web Content Accessibility Guidelines (WCAG) version 2.2 Level AA, and we review and improve the site against it as we go. Disability discrimination in the provision of services is governed, for us as a UK operator, by the Equality Act 2010.

    What we are doing

    We check and improve the site for:

    • Keyboard access - everything usable without a mouse.
    • Screen-reader support - proper headings, landmarks, labels, and text alternatives for images.
    • Colour contrast - text that stays readable for low-vision users.
    • Clear structure - consistent navigation, a visible focus outline, and tap targets large enough to use.

    We fix issues as we find them, and we test the site with automated tools and with manual keyboard and assistive-technology checks.

    Tell us about a problem

    If anything on SiteKiln is not accessible to you, please tell us - it helps us fix it for everyone. Contact us first at hello@kilnguides.co.uk. We aim to respond within five working days, and we will provide any content in a different format on request.

    If you are not satisfied with our response

    We provide this site from the United Kingdom, so the primary route is the UK Equality Act 2010, which governs disability discrimination in the provision of services. For free, confidential advice, you can contact the Equality Advisory and Support Service (EASS) on 0808 800 0082 (www.equalityadvisoryservice.com). To take formal action, a claim under section 29 of the Equality Act 2010 is brought in the County Court (England and Wales), within six months of the alleged discrimination. The Equality and Human Rights Commission (equalityhumanrights.com) may investigate systemic issues.

    If you are in South Africa, you can also raise the matter with the South African Human Rights Commission (www.sahrc.org.za), or bring a complaint to the Equality Court (which sits in the Magistrates' Courts) under the Promotion of Equality and Prevention of Unfair Discrimination Act 4 of 2000. There is no charge and you do not need a lawyer.

    Review

    We keep this statement under review and update it as our accessibility work progresses, and after each audit.