Setup Disputes
Complaint-Response Letter
A supplier's reply to a customer complaint under the Consumer Protection Act sections 55 and 56 - acknowledging the complaint, setting out the remedy, and respecting the customer's right to elect repair, replacement or refund within the six-month window.
Medium risk
Check your contract first. Consider a peer review before sending.
Open this template
Copy to clipboard, or download as Word or PDF.
Format: Document (Word / PDF) · Downloaded 0 times
When to use this
- •A customer has complained about defective work
- •You need to offer a Consumer Protection Act compliant remedy
- •You want a documented response before any escalation